Privacy Policy
Last updated: 20 August 2026
Ellis Plumbing & Heating respects your privacy and only collects the information needed to respond to enquiries and provide plumbing services.
Who is responsible for your information?
Mark Ellis, trading as Ellis Plumbing & Heating, is responsible for the personal information described in this policy.
Email: hello@ellisplumbingdemo.co.uk
Phone: 01632 960 123
Information collected
When you contact the business by phone, email, WhatsApp or the website form, you may provide your name, contact details, property postcode, job details, photographs and preferred contact time.
The website host may also record basic technical information such as an IP address, browser type and access time for security and reliable operation.
How information is used
- To respond to your enquiry.
- To discuss, quote for and arrange plumbing work.
- To complete an agreed service.
- To keep necessary business, financial and guarantee records.
- To protect the website from spam, misuse or security threats.
Sharing information
Personal information is not sold. It is only shared when necessary with trusted service providers, professional advisers or authorities where required by law.
If you contact the business through WhatsApp, your use of that service is also covered by WhatsApp's privacy terms. The website currently loads fonts from Google, which may receive basic technical request information when those fonts are delivered.
How long information is kept
Enquiry details are kept only for as long as reasonably needed to respond and manage the work. Records connected with completed jobs may be retained for longer where needed for guarantees, accounting, tax or legal purposes.
Cookies
The website does not use advertising or analytics cookies. A short-lived essential session cookie is used when submitting the enquiry form to protect it against misuse.
Your rights
Depending on the circumstances, you may ask to access, correct, delete or restrict the use of your personal information. To make a request, email hello@ellisplumbingdemo.co.uk. You can also raise a concern with the Information Commissioner's Office.
Changes to this policy
This policy may be updated when the website or the way information is handled changes. The latest version will always appear on this page.